Redelivery

Redelivery

Parcel Redelivery

We understand that sometimes you might miss a delivery. Don’t worry – we’re here to ensure your parcel reaches you at a more convenient time. Simply complete the form below, and we’ll take care of the rest.

Parcel Redelivery Request Form

*We strive to meet your requested delivery date, but please understand that factors including but not limited to volume and route optimisation may affect the exact delivery day.

What Happens Next?

  1. Once you submit this form, our team will review your redelivery request.
  2. We’ll send a confirmation email to the address you’ve provided, typically within 1 business day.
  3. We’ll contact you using the contact details you’ve supplied if we need any additional information.
  4. On the redelivery day, our driver will attempt to deliver your parcel to our address on file.
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faqs

Redelivery Frequently Asked Questions

You can request a redelivery once you receive our “We missed you” card. Once you submit your request, our dedicated Customer Support team will confirm the redelivery date. Please allow up to 48 hours for this confirmation—we’re working hard to process your request as quickly as possible.

We deliver Monday through Friday, up to 6 PM. To ensure our team can rest and recharge, we don’t offer deliveries on Saturdays, Sundays, or public holidays. We appreciate your understanding!

While we’d love to accommodate specific requests, our system doesn’t support time-slot deliveries. We’re always looking for ways to improve our service, so keep an eye out for potential future updates!

At present, we don’t offer a parcel collection service. We’re focused on delivering your parcels directly to you. If you’re having trouble with delivery, please contact our Customer Support team—we’re here to help find a solution that works for you.

We make two delivery attempts for each parcel. If we miss you on the first try and there’s no safe place to leave the package, we’ll return it to our nearest depot. At this point, you can request a second delivery attempt. We’re committed to getting your parcel to you!

If we cannot deliver on the second attempt, we’ll return the package to our depot. It will be held there for 7 days before being returned to the sender. To avoid this, please contact the sender within those 7 days to organise a new delivery request. We want to make sure you get your parcel!

We can’t change the delivery address once a parcel is in our system for security reasons. However, don’t worry! Please contact the sender and ask them to raise a new delivery request with your updated address. This ensures your parcel finds its way to your new home.

The available options depend on the service chosen by the sender. “Authority to Leave” is our default service – we’ll leave your package in a safe place if you’re not home. If there’s no safe spot, we’ll return the parcel to our depot and await further instructions from you. If you need an alternative arrangement, please contact our Customer Support team, and we’ll do our best to accommodate your needs.